Frequently Asked Questions
WHO CAN I CONTACT IF I HAVE QUESTIONS?
You can contact the customer service department Monday to Saturday from 10.30 to 14.00 at 2310237826, by sms – viber -whatsApp at 6981004488, or by email at info@milor.gr
HOW CAN I FIND OUT MY FINGER NUMBER?
You can find out your finger size easily by using the ‘Mil-Or Ring size Guide’. Please visit our ‘Library’ where you will find all the information you need. If you need our help, please contact us and we will be happy to assist you
IS IT SAFE TO MAKE ONLINE PURCHASES AT MILOR.GR?
Mil-Or adopts modern high quality security standards in line with market trends. All transactions are carried out through the Pireaus e-Commerce service of Pireaus Bank, which follows the best international practices in the field of payments for e-commerce and is also fully compliant with the security protocols of the international card organizations Verified by Visa and MasterCard SecureCode for secure on-line card payments. Therefore the transactions you make with milor.gr via credit card are completely secure.
WHAT CAN I DO IF THE PRODUCT I AM INTERESTED IN IS OUT OF STOCK?
In such cases, please contact the sales department. We will inform you about the product you are interested in or provide you with alternatives in case the specific item is out of stock.
IS VAT INCLUDED IN ONLINE PURCHASES?
Yes, VAT is included in online purchases and is built into the price of our products.
HOW CAN I SEE THE PROGRESS OF MY ORDER?
You are notified of any changes to your order via email.
CAN I CANCEL AN ITEM FROM MY ORDER?
Since you have not completed your order, simply delete the product you do not want from your shopping cart. If you have completed the order you will need to let us know before it ships so we can cancel the item.
If it has already shipped you will need to contact us and return it following the return instructions.
CAN I CANCEL MY ORDER IF IT HAS ALREADY SHIPPED?
If you wish to cancel your order, or part of it, after it has already been dispatched, you must first receive it and then return the item(s) to us. In any case, please contact the Customer Service Department first to be guided accordingly.
IS GIFT PACKAGING INCLUDED IN THE PRICE?
Every creation you order from Mil-Or is carefully packaged in the appropriate elegant gift packaging that showcases and protects it.
